Terms and Conditions for RoyalGemms Jewelry

Effective Date: January 17, 2025

Welcome to RoyalGemms Jewelry! By using our website, royalgemms.com, and purchasing from our store, you agree to comply with and be bound by the following Terms and Conditions. These terms govern the use of our website and the sale of products through our platform. Please read them carefully before completing any transactions.

If you do not agree to these terms, please do not use our website or make a purchase.

1. General Terms

These Terms and Conditions apply to all users of the website, including visitors, customers, and others who access or use the website.

  • Ownership: The website and all its content, including text, images, logos, designs, and graphics, are owned by RoyalGemms Jewelry or licensed to us and are protected by intellectual property laws.
  • Use of Website: By accessing or using the website, you agree to abide by these Terms and Conditions. You are responsible for ensuring that all content you post or share on the website complies with applicable laws and regulations.

2. Product Information

RoyalGemms Jewelry strives to provide accurate and up-to-date product descriptions, including materials, size, color, and pricing. However, we do not guarantee that all information on our website is free from errors, and we reserve the right to correct any inaccuracies at any time without prior notice.

  • Product Availability: We make every effort to maintain accurate stock levels. However, due to high demand or inventory changes, an item may become unavailable after your purchase. In such cases, we will notify you promptly and offer a refund or alternative products.
  • Pricing: All prices on our website are in U.S. Dollars (USD) and are subject to change without notice. Prices confirmed at checkout are the final prices for your order, including any applicable taxes or fees.

3. Ordering and Payment

  • Order Placement: To place an order, you must provide accurate and complete information, including your name, email, shipping address, and payment details. By completing your order, you are making an offer to purchase the listed products subject to these Terms and Conditions.
  • Order Confirmation: After you place an order, you will receive an order confirmation email with the details of your purchase. This email is not an acceptance of your order, but an acknowledgment that we have received it.
  • Payment: We accept payment via major credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options offered on our checkout page. Payment must be made in full before your order is processed.
  • Order Processing: Once your payment is confirmed, we will process and ship your order. Orders are usually processed within 1-2 business days unless otherwise noted on our website or communicated directly to you.

4. Shipping and Delivery

RoyalGemms Jewelry offers a range of shipping options. The following terms apply to all shipments:

  • Shipping Methods: We offer standard and expedited shipping options for both domestic and international orders. Shipping costs are calculated during checkout based on your delivery location and chosen method.
  • Shipping Times: Domestic orders typically arrive within 5-7 business days with standard shipping and 2-3 business days with expedited shipping. International orders may take 7-21 business days depending on the destination.
  • Tracking Information: Once your order has shipped, we will send you tracking information via email so you can monitor the status of your delivery.
  • Delivery Issues: We are not responsible for delays caused by third-party carriers, such as shipping companies, customs issues, or weather conditions. However, if your order is delayed significantly or lost in transit, please contact us, and we will assist you in resolving the issue.

5. Returns and Exchanges

RoyalGemms Jewelry wants you to be satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return and exchange policy from the date of delivery.

  • Eligibility: To be eligible for a return or exchange, the item must be in new, unused condition, with all original packaging intact. Custom or personalized items are non-returnable.
  • Return Process: To initiate a return or exchange, contact us at info@royalgemms.com within 30 days of receiving your order. We will provide you with instructions on how to return the item.
  • Refunds: Once the returned item is received and inspected, we will issue a refund to the original payment method. Please allow 7-10 business days for the refund to appear in your account.

For further details, please refer to our Refund and Returns Policy.

6. Limitation of Liability

While we strive to provide high-quality products and services, RoyalGemms Jewelry shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products, website, or services.

Our total liability is limited to the amount paid for the product(s) involved in the claim.

7. Customer Accounts

To enhance your shopping experience, you may create an account on our website. By doing so, you will be able to track your orders, save payment information, and receive updates on new products and promotions.

  • Account Security: You are responsible for maintaining the confidentiality of your account credentials, including your password. You agree to notify us immediately if you suspect any unauthorized use of your account.
  • Account Accuracy: You agree to provide accurate and up-to-date information in your account and ensure that any changes (such as address or payment details) are promptly updated.

8. Privacy Policy

At RoyalGemms Jewelry, we are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and safeguard your personal information. Please review our Privacy Policy to understand our practices regarding your data.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the state of North Carolina, United States. Any disputes arising from the use of our website or the purchase of products will be subject to the exclusive jurisdiction of the courts located in North Carolina.

10. Changes to Terms and Conditions

RoyalGemms Jewelry reserves the right to update or change these Terms and Conditions at any time. We will post the updated version on this page with a revised Effective Date. It is your responsibility to review this page periodically for any changes. Your continued use of the website after any updates to the Terms and Conditions constitutes your acceptance of those changes.

11. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us: