Sales Policy for RoyalGemms Jewelry

Effective Date: January 17, 2025

Welcome to RoyalGemms Jewelry! We are excited to offer an exquisite collection of jewelry that combines timeless elegance with modern sophistication, designed specifically for women who appreciate beauty and style. Our mission is to provide you with high-quality jewelry that enhances your lifestyle and adds a touch of royalty to your collection.

This Sales Policy outlines the terms and conditions that govern purchases made on our website, royalgemms.com, and by using our services, you agree to be bound by these terms. Please review this policy carefully before completing any transactions.

1. Overview of Sales Policy

At RoyalGemms Jewelry, we are committed to providing a seamless and secure shopping experience. Our sales policy covers everything from product information and pricing to payment methods, order processing, shipping, and returns. By placing an order, you confirm your understanding and acceptance of these terms.

2. Product Information

We pride ourselves on offering a curated selection of high-quality jewelry, including rings, necklaces, bracelets, earrings, and more. All our pieces are crafted with precision and attention to detail, ensuring that each item reflects the beauty and elegance that RoyalGemms Jewelry is known for.

  • Product Descriptions: Each product on our website is listed with detailed descriptions that include the type of materials used, dimensions, design features, and any other important information. We make every effort to ensure the accuracy of product descriptions.
  • Product Availability: Our inventory is updated regularly, and we strive to offer all products in stock. However, in the event that an item becomes out of stock after you’ve placed your order, we will notify you promptly and offer alternatives or issue a full refund.

3. Pricing and Taxes

  • Product Pricing: All prices are listed in U.S. Dollars (USD) and may be subject to change without prior notice. Prices are confirmed during checkout, where the final cost, including applicable taxes and shipping fees, will be displayed.
  • Sales Tax: Sales tax will be added to your order based on your delivery address. Tax rates vary by state, and the applicable tax will be calculated and displayed during the checkout process.
  • Promotions and Discounts: We occasionally offer special promotions or discounts. These discounts will be applied at checkout and may have specific terms and conditions. Only one promotion or discount can be applied per order.

4. Ordering Process

  1. Placing an Order: Browse our online catalog, select the jewelry you wish to purchase, and add items to your cart. Once you’re ready, proceed to checkout.
  2. Order Review: Before completing your purchase, please review your order to confirm the accuracy of the items, sizes, quantities, and shipping details.
  3. Order Confirmation: After placing your order, you will receive an email with a confirmation of your purchase, including a summary of the items ordered and estimated shipping details. If there are any issues with your order, we will contact you immediately.
  4. Order Processing: We aim to process and ship all orders within 1-2 business days. If your order is delayed, we will notify you by email with an update. All orders are subject to verification before they are processed.

5. Payment Methods

We accept a variety of secure payment methods to make your shopping experience as convenient as possible. The following payment options are available:

  • Credit and Debit Cards: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: You can securely pay using your PayPal account for faster and more secure transactions.
  • Apple Pay and Google Pay: For a smooth and quick checkout process, we also accept Apple Pay and Google Pay.

All payment information is securely processed via a PCI-DSS compliant payment gateway to ensure your data is kept safe. We do not store payment information on our servers.

6. Shipping Information

We offer fast and reliable shipping options to ensure your RoyalGemms Jewelry order arrives in a timely manner. Please review the following details about our shipping process:

  • Domestic Shipping: We offer standard shipping across the United States. Delivery times for standard shipping typically range from 5-7 business days. Expedited shipping options are available at checkout for faster delivery.
  • International Shipping: We ship to most countries worldwide. Delivery times for international orders typically range from 7-21 business days, depending on the destination.
  • Shipping Fees: Shipping costs are calculated at checkout based on the selected shipping method and delivery location. RoyalGemms Jewelry offers free standard shipping on U.S. orders over $100.
  • Order Tracking: Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status of your delivery.

Please Note: Delivery times may vary due to external factors such as weather conditions or customs clearance for international shipments.

7. Returns and Exchanges

We want you to be completely satisfied with your RoyalGemms Jewelry purchase. If for any reason you are not happy with your order, we offer a 30-day return and exchange policy from the date of delivery.

  • Eligible Returns: To be eligible for a return or exchange, the jewelry must be in its original, unused condition, with all packaging intact. Custom or personalized jewelry is non-returnable.
  • Return Process: To initiate a return or exchange, please contact our customer service team at info@royalgemms.com within 30 days of receiving your order. We will provide instructions on how to return the item.
  • Refunds: Once your return is received and processed, we will issue a refund to your original payment method. Please allow 7-10 business days for the refund to appear in your account.

For full details, please refer to our Refund and Returns Policy.

8. Order Cancellations

If you need to cancel your order, please contact us immediately. Orders can be canceled within 24 hours of purchase. After this time, we may not be able to cancel your order as it may already be in processing or shipping.

To cancel your order, please email us at info@royalgemms.com as soon as possible.

9. Customer Support

If you have any questions or need assistance with your order, please contact our customer support team: