Return Policy for Royal Gemms Jewelry Store

Effective Date: October 14, 2024

At Royal Gemms, we want you to be completely satisfied with your purchase. If you’re not happy with your jewelry, you can return it within 30 days of receipt. Please read our return policy carefully.

1. Eligibility for Returns

  • Items must be unworn, unused, and in their original condition, with all tags and packaging intact.
  • Customized or personalized items cannot be returned unless they are defective or damaged upon arrival.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [Email Address] or [Phone Number] to request a return authorization.
  2. Prepare Your Return: Pack the item securely in its original packaging, including all accessories, and include a copy of your receipt or order confirmation.
  3. Shipping: Send the package to the address provided by our customer service team. We recommend using a trackable shipping service to ensure your return is received.

3. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within a certain number of days, depending on your bank’s processing time.

4. Exchanges

If you wish to exchange an item for a different size or style, please follow the return process and place a new order for the desired item.

5. Shipping Costs

  • Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.
  • Original shipping fees are non-refundable.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund at no additional cost to you.

7. Questions

If you have any questions about our return policy or need assistance, please don’t hesitate to contact us at:

Royal Gemms Jewelry Store

Street: 5502 Nc 210 Hwy W, Garland, North Carolina
Phone number: 910 588-4147
Email: info@royalgemms.com
Website: https://royalgemms.com/