Refund and Returns Policy for RoyalGemms Jewelry

Effective Date: January 17, 2025

At RoyalGemms Jewelry, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward 30-day return and exchange policy. Please take a moment to read the following terms regarding returns, exchanges, and refunds.

By purchasing from RoyalGemms Jewelry, you agree to the terms of this policy.

1. Eligibility for Returns and Exchanges

We offer returns and exchanges on most items purchased from RoyalGemms Jewelry, as long as they meet the following criteria:

  • Timeframe: Returns or exchanges must be requested within 30 days of receiving your order.
  • Condition: The item must be in new, unworn, and unused condition, with all original packaging, tags, and certificates (if applicable) intact.
  • Exclusions: Custom or personalized items, as well as sale items, are non-returnable and non-refundable. If you receive a damaged or defective custom item, please contact us for assistance.

2. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these simple steps:

  1. Contact Us: Reach out to our customer support team at info@royalgemms.com within 30 days of receiving your item. Provide the following details:

    • Your order number
    • The item(s) you wish to return or exchange
    • The reason for the return or exchange

  2. Return Authorization: Once we receive your request, we will send you return instructions along with a return authorization number (RAN). This number must be included with your return package to ensure proper processing.

  3. Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your items. We are not responsible for lost or damaged returns.

3. Refunds

After we receive and inspect the returned item(s), we will notify you of the status of your refund. If your return is approved, we will process a refund to your original method of payment.

  • Refund Processing Time: Refunds will be processed within 7-10 business days from the date we receive your returned item(s). Please note that it may take additional time for the refund to appear on your statement, depending on your bank or payment method.
  • Refund Amount: Your refund will include the purchase price of the item(s) minus any shipping fees (unless the return is due to an error on our part, such as defective or incorrect items).
  • Partial Refunds: In some cases, we may issue a partial refund if the item has been used, damaged, or is missing parts.

4. Exchanges

If you would like to exchange an item for a different size, color, or style, we are happy to assist you. To initiate an exchange, please follow the same process as for a return, and our customer support team will help facilitate the exchange.

  • Availability: If the exchange item is unavailable, we will notify you and offer a refund or store credit.
  • Return Shipping: You will be responsible for the shipping cost of returning the original item, while we will cover the shipping cost of sending the exchanged item back to you (for U.S. orders only). International customers will be responsible for shipping both ways.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at info@royalgemms.com with the following information:

  • Photos of the damaged or defective item(s)
  • Order number and details of the issue

We will review the situation and provide you with instructions for returning the damaged or defective item. In these cases, we will cover the return shipping costs, and a full refund or replacement will be issued at no additional charge.

6. Non-Refundable Items

The following items are not eligible for returns or refunds:

  • Custom or personalized jewelry, including engraved items
  • Sale or clearance items
  • Gift cards or store credits
  • Items that have been worn or damaged after delivery

7. International Returns

For international customers, the same return and exchange policy applies, but please note:

  • You will be responsible for return shipping fees and any import duties or taxes incurred when returning items to us.
  • We recommend using a trackable shipping service for international returns to ensure safe delivery. Unfortunately, we are not responsible for any customs issues or delays caused by international shipping.

8. Processing Times

Please allow up to 7-10 business days for us to process your return or exchange once it arrives at our warehouse. After processing, we will notify you by email about the status of your return or exchange request.

9. Contact Information

If you have any questions about our Refund and Returns Policy or need assistance with your return or exchange, please feel free to contact us: